Refund Policy

This policy says when a payment to BOHUMIX is returned. It is part of the terms of service.

The trial is the try-before-you-buy

Every plan can be tried for 7 days, on a real plan’s limits, before any payment. Because of that, a plan payment is not refunded for a change of mind after the trial: you have seen what you are buying.

When we do refund

A payment charged twice for the same period. A payment for a project we could not provide — one we failed to create, or failed to keep available for more than a full day in a row through our fault. A term you cancel within seven days of paying it, if the project has not sent a message or taken an order in that time. Ask within thirty days of the charge.

What is not refunded

Add-ons, usage packs and prepaid balance that has been used; a period that has already run; a project suspended or deleted for breaking the terms; a late fee already paid on a period that was late.

Longer terms and downgrades

A term of several months bought at a discount is refunded like a monthly one for the months not yet started, less the discount those months earned. A downgrade waits for the end of the paid period and is not refunded; an upgrade is charged only for the difference.

How it is paid back

To the method you paid with, or to your prepaid balance if you prefer. bKash and Nagad refunds arrive within a few days; card refunds within one to two statement cycles; a bank transfer once we have your details.

Your customers’ refunds

A refund to one of your customers is between you and them, under your own store’s policy, and is made from your merchant account — not by us. BOHUMIX does not hold your customers’ money.

Contact

Questions about this page? Email info@bohumix.com